Preparing an open fire

Preparing an open fire

One of the many reasons I chose to purchase 3 Tudor Cottages as a holiday cottage was because of it’s impressive open fire which you can’t miss when entering the property. An open fire or wood burner helps to attract winter holiday guests looking to enjoy a cosy...
Handling a complaint

Handling a complaint

No matter how hard you try it is possible that a holiday cottage guest will be unhappy with some aspect of their stay and, as I mentioned in my earlier blog, the very last thing you want is a negative review. From my previous hospitality career, experience has taught...